How to Book & Holiday Information

As a first time holiday maker with Surf Bay Holidays, there must be a million and one questions you will have. Please find below a step by step guide on how to book your holiday and some useful tips to help you enjoy your time with us, from start to finish.

Choosing your Park & Accommodation

Please check the Find A Park page to ensure you are booking the right park and accommodation for your needs.


To make a provisional booking, have your credit card details handy and simply call the park direct. Alternatively you can make a booking online. Please be advised that peak season dates book very quickly.


For bookings made more than 6 weeks in advance of your arrival date, you must pay a deposit when making your booking of 10% of the full cost of your holiday (minimum of £56). The remaining balance will be payable by the date set out in your confirmation invoice. For bookings made less than 6 weeks in advance of the arrival date, you must pay the total amount of the booking at the time of booking.


We strongly recommend you take out Holiday Insurance Cover before the start of your holiday. 


The outstanding balance for your holiday is due 42 days (6 weeks) prior to arrival, this date is also available to view on your deposit receipt.

Arrival Time

The park managers will do everything they can to have your accommodation ready for you as early as possible. You are more than welcome to contact the park prior to your arrival, to check whether your accommodation is likely to be ready before your official check-in time (4pm in caravans/lodges, 5pm in Riverside Retreat).

If you anticipate your arrival being after Reception closing time (5pm), arrangements can be made for key collection, should prior notice be given. Please note last arrival at RVCP is 8.30pm.

Welcome Magazine

A Welcome magazine has been placed in your accommodation for your arrival. Each magazine contains useful information & telephone numbers, plus things to do in the area. We feel you will benefit from reading the information it contains.

Departure Time

9.00am unless by prior arrangement with the Park Managers.


All four of our parks are family owned parks and we pride ourselves on providing peaceful, relaxing holidays. Although each park boasts plenty of space for children to play and cycle, we do not have any entertainment.


Pet Friendly accommodation is available at all of our parks. Dogs must be kept on leads at all times & exercised off of the park.

Swimming Pool

Our parks, do not have this facility, however Surf Bay Holiday Park and Beachside Holiday Park are a short walk from the beach. All parks are within driving distance to a leisure centre.

Back Home

Welcome Home! We hope you had an enjoyable holiday with us and that we can welcome you again soon. If you could spare a moment, we would really appreciate your feedback on Trip Advisor to let us know what you thought of your stay at Surf Bay Holiday Park, Beachside Holiday Park or River Valley Country Park.